We know our customers occasionally have questions about our products and services. We are here to assist you in any way we can.
- When is Sweetbay going to put a store in my area?
- How can I purchase a Sweetbay Gift Card?
- How can I get a job at Sweetbay?
- Do you offer a reward card?
- Who manufactures the Hannaford Brand products, and how do you keep the prices lower than National Brand?
- If I'm dissatisfied with a Hannaford Brand product, can I return it to the store?
- What do I do if I cannot find a desired product in my local Sweetbay store?
- Why are items sometimes discontinued?
- How can I determine the shelf life of the item I've purchased?
- What's the difference between the sell by date and the use by date?
- How long can I store my canned goods?
- Can you supply me with a list of products you sell that will accommodate my specific diet needs or restrictions?
We continuously perform market analysis and monitor customer feedback to identify opportunities for new store sites. If you have a suggestion for a store location, or want to inquire about the status of a store under construction in your area, please contact our Customer Information Center.
Sweetbay Gift Cards can be purchased at any Sweetbay store. Cash, Check, PIN Debit, Visa, Mastercard, and Discover are accepted at these locations.
For additional information visit our Sweetbay Gift Card page.
Sweetbay offers equal opportunity in employment to all associates and applicants for employment. We cultivate a work environment that promotes growth, recognizes and appreciates differences, and inspires associates to create a valued experience for employees and customers alike.
Please review the Our Company - Careers section of our website to explore positions available in Retail, Corporate and Distribution.
Applications are available at the Service Center in any Sweetbay store. We encourage you to stop by and fill one out!
If you have questions about available positions at our stores, feel free to speak with the Store Manager or Associate Relations Manager.
To apply for positions open at our corporate office and distribution centers, send your application and/or resume to:
|
Employment |
No. At Sweetbay, we strive to offer ALL of our customers low prices that stay low, day in and day out. We diligently work with our suppliers to obtain a wide variety of high quality products that support our Every Day Low Price program. Reward cards and double coupons are very expensive programs, usually paid for by charging higher prices on the items throughout the store that are not on special. We don't think it's fair to ask customers to choose between having a card or paying higher overall grocery prices.
At Sweetbay, we believe everyone from the occasional shopper to our most loyal customer deserves to get the same great value. So while many retailers expect their customers to carry loyalty cards, our commitment is to offer ALL of our customers consistently low prices, as well as great product quality, variety and customer service.
We also respect your right to privacy and your right NOT to have data on your personal shopping habits collected for business or promotional purposes. We don't believe you should have to forfeit your privacy to receive a few special prices on a limited number of items.
At Sweetbay, our goal is to provide our customers with high quality products at consistently low prices. We work with suppliers to identify the products that meet our rigid standards and put the Hannaford label on them. These products usually target a National Brand item, with little or no difference in ingredients. Any variation in the ingredients will not negatively impact quality or taste.
The companies that develop National Brand products invest money in advertising and research to develop their products. These costs ultimately get passed on to the consumers. Because our private label product does not have the research and advertising overhead, we can sell the product for less.
Yes. We set very high standards of quality for our Hannaford Brand products and your feedback is valuable to us. Every Hannaford Brand product comes with a double-your-money-back quality guarantee. We also offer this same guarantee on all meat, deli, bakery, seafood and produce items. If you are not satisfied with the quality, all you have to do is return the item and its original packaging to the store nearest you.
You can speak directly with an associate at your local store, or call the Customer Information Center Hotline at 1-800-213-9040. We are always happy to do the research and determine if the product is available for the store to order, if not, we will find out if we can acquire the product elsewhere for you.
There are several reasons why a product may no longer be carried. The most common factors are: 1) products that don't sell well are replaced by items that better meet customer demand, or 2) manufacturers updating their product lines, making a product unavailable.
We strive to offer a variety of products that fulfill the needs of every community we serve. Please be assured that we continuously monitor consumer response to new and discontinued items. Your input is a valuable part of this process.
Our favorite website is: http://www.fmi.org/consumer/foodkeeper/search.htm. You can type in the name of any product in the search field and find out how long you can store the item in your pantry, refrigerator, or freezer. You can also find important information about safe food handling.
A sell by date indicates the last day a product can be sold and still provide a reasonable period of normal home storage and consumption. A use by date is intended to show how long a product will retain optimum quality before consumption.
In canned foods, preservatives are used to maintain quality. Any preservatives in the product must be listed on the label. The canning process keeps it safe. If a product is correctly processed, it should remain safe until opened or the seal is broken. However, long storage is not recommended. For high quality (versus safety), the broadest guideline given by the USDA is to use high-acid canned food (fruits, tomatoes and pickled products) in 18 to 24 months, and low-acid (meats and vegetables) in two to five years.
The system for coding can differ from one manufacturer to the next. Most companies offer a toll-free consumer information number on the label. We recommend that you call the number provided if you have questions about the code and/or the shelf life of a particular product.
Because we carry such a wide variety of private and national brand products, work with so many different suppliers, and change our product mix based on consumer demand, it is impossible to maintain an accurate list of the products we sell.
To ensure that we are providing our customers with up-to-date information, we encourage you to contact the Customer Information Center when you have a question about any of the products we sell. We can research your question and respond to you quicker if you can provide us with the UPC (Universal Product Code) number located on the product.
